Renter’s Responsibilities
1. By making a booking with Coastal Chalet Suites Whangaroa, you agree that you are ultimately responsible for the actions of you, your group, or other guests, for the duration of your stay whether you are at the property or not. NB: You must seek prior written approval if you are booking on behalf of another person and will not be staying at the property;
2. As the renter, you agree that you are liable for any and all costs associated with any breach of these Terms and Conditions;
3. As the renter, you agree that you are liable for any and all costs associated with rectifying any damage done to the property, loss or thief of an equipment as a result of your actions or the actions of any of your guests or members of your group during your stay;
4. As the renter, you understand and agree that any breach of these Terms & Conditions could result in eviction from the property. Should you be evicted from the property, all amounts paid will be forfeited and a Coastal Chalet Suites Whangaroa representative may remain on-site at the property until you depart;
5. The renter is responsible for ensuring the number of adults and children staying at the property are the same as the number of adults and children the property has been booked for. If the renter wishes to include additional guests in the booking they must first obtain Coastal Chalet Suites Whangaroa’s permission. Coastal Chalet Suites Whangaroa reserves the right to refuse additional guests, and the renter accepts there may be charges for additional guests if they are approved. Approved indentification of all guests must be provided on request.
6. No camping, tents or caravans will be permitted at any time on the property without prior written approval from Coastal Chalet Suites Whangaroa;
7. No parties, events or gatherings are to be held at the property without prior written approval from Coastal Chalet Suites Whangaroa;
8. The renter must be respectful of the property and the neighborhood at all times and is responsible for ensuring that any other people staying at the property or any visiting guests are respectful of the property and neighborhood as well. Renter agrees that there will be no loud music or undue nuisance/noise to neighbours at any time and there will be no noise after 10pm;
9. As all of the properties managed by Coastal Chalet Suites Whangaroa rely on tank water there is not an unlimited supply of water to be used during the renter’s stay. The renter is responsible for ensuring water is used conservatively by all people at the property. The renter accepts that should water run out during their stay, Coastal Chalet Suites Whangaroa will endeavour to get a delivery made urgently but there may be a delay of up to 48 hours, and in exceptional circumstances such as severe drought, this could be longer. The renter accepts that where Coastal Chalet Suites Whangaroa determines the water use by the renter has been excessive (above an average of 160L per person per day), Coastal Chalet Suites Whangaroa will charge the renter $160 for the delivery of water. NB: Auckland daily water use on average is 160 Litres per person;
10. No smoking is permitted inside the property at any time. Smoking is allowed outside and off any deck and the renter must remove all cigarette butts. Coastal Chalet Suites Whangaroa reserves the right to charge for any collection of cigarette butts or removal of cigarette odour inside the property after the rental;
11. No use of illegal substances or conduct of illegal activities at the property;
12. No fires or fireworks are permitted at any time on the property. Failure to comply with this condition will result in Coastal Chalet Suites Whangaroa cancelling the booking immediately and asking the renter to leave. Guests must also comply with any applicable fire bans/restrictions;
13. No actions that could invalidate the insurance policy;
14. The renter must take all rubbish away from the property with them when they leave or use the council rubbish collection service in accordance with the information on rubbish provided to guests. If any rubbish is left at the property, Coastal Chalet Suites Whangaroa reserves the right to charge a rubbish removal fee to the renter for any costs incurred in collection and disposal of this rubbish;
15. At the conclusion of the rental, the renter is required to leave the house in a neat and tidy state including leaving beds tidy, returning furniture to its original location, cleaning and putting away all dishes and removing any noticeable childrens’ fingerprints from windows. The cleaning fee paid by the renter covers the cost of Coastal Chalet Suites Whangaroa cleaners sanitising the bathrooms, toilets and kitchen, vacuuming the house, dusting all surfaces and mopping all hard floors. If the house is not left in a neat and tidy state, Coastal Chalet Suites Whangaroa reserves the right to charge the renter for any additional cleaning that is needed;
16. The renter is responsible for reporting any damage to the property as soon as they become aware of it. The renter will also be liable for any and all costs relating to repairing any damage caused by the renter or any member of the group or visitor to the property;
17. The renter is responsible for any keys for the property which they have been provided with directly or indirectly. The renter must not cut keys or in any way duplicate keys or remotes for the property. If the renter should lose the keys, Coastal Chalet Suites Whangaroa reserves the right to charge a callout fee for re-entry and the cost of replacement keys. Should the owner request the locks to be changed due to a lost set of keys, the renter may be liable for the cost of a lock change at the owner’s discretion. Coastal Chalet Suites Whangaroa gate code is private to paying guests and not to be given out to anybody.
18. Please respect spa pool behavior, personal hygiene, i.e make up , tanning oils etc as this spoils spa water - should spa water be tainted by missue, Renter will be held responsible for clean up costs.
19. Coastal Chalet Suites Whangaroa is a NO PET facility due to other guests with allergic issues and the area is designated as a NZ bird protection area.
20. Please note being a Rural property we allow firewood / kindling ,towels & bedding to the number of guests booked & for the length of stay as supplies are not as readily available such as a city location. If unsure please don`t hesitate to ask prior to you checking in ,if you think you may require anything extra do let us know so we can order more of something at an additional cost to cover these extra expenses. You may see our Cleaners or Maintenance staff on site during the time of your stay and appreciate if you do not approach them regarding these matters as it puts them in an awkward situation whilst trying to accomplish their work / tasks assigned to on site
21. Children are classified as any one under the age of 15, persons 15 and over are classified as adults.
